Hotel Receptionist (EN) (Front Desk Agent / Rezeptionist)

What this role looks like on Germany projects

You are the first point of contact at the hotel: you keep the front desk calm, accurate, and guest-focused. Expect a structured shift rhythm, frequent guest questions, and strict handling of payments and personal data.

Detailed expectations for hotel reception

Must-have (screening criteria)

• English at confident working level (you must handle guests, calls, and written messages).
• CV in English (PDF preferred) with clear job dates, tasks, and references if available.
• Professional reliability: punctuality, accurate cash/card handling, and confidentiality.
• Comfort with computers: email, basic spreadsheets, and hotel systems (training may be provided).

Strong advantages

• German basics (A2–B1) for local calls, safety notices, and guest requests.
• Experience with hotel PMS (e.g., Opera or similar), channel manager, or reservation tools.
• Experience in international hotels, serviced apartments, or high-traffic reception desks.
• Night shift readiness (if required by the property) and ability to work under pressure.

Short candidate portrait (who succeeds here)

A calm, guest-first communicator who stays precise when the lobby is busy. You double-check data, keep promises, and handle sensitive information responsibly. You do not “wing it” with payments, IDs, or bookings—you verify.

Core duties (day-to-day)

• Check-in/check-out, ID verification, key/card issuance, guest briefings, and service orientation.
• Reservations handling: confirmations, changes, cancellations, and basic room allocation support.
• Guest communication via phone/email and at the desk; clear escalation for complaints and incidents.
• Payments: invoices, deposits, cash handling rules, and accurate end-of-shift handover notes.
• Coordination with housekeeping/maintenance to keep room readiness and issue tracking consistent.
• Data protection and privacy: secure handling of guest details, documents, and internal reports.

Gross pay baseline (Germany)

The legal baseline for any Germany-based work is the statutory minimum wage. For 01 Jan 2026, the baseline is €13.90 gross per hour. Final offers depend on the property, shifts, experience, and any applicable supplements.

We present pay figures as gross (Brutto). Your net pay depends on the German payroll setup, tax class, and social insurance contributions applicable to your situation.

What to expect with a Poland-based employer on Germany projects

Many candidates ask what changes when the employer is a Polish company while the work is performed in Germany. The practical answer is: the onboarding is structured, compliance-first, and documentation-heavy—because it must be.

Contract & onboarding

You complete an HR onboarding pack, confirm availability, and provide verifiable history (dates, duties, contacts). The CV remains the primary screening tool.

Documentation & compliance

Expect identity checks, address/contact confirmation, and project assignment documentation. If posting/coordination documentation applies to your case, it is handled as part of compliance workflows.

Work schedule

Shifts are defined by the hotel operation (early/late/night). Weekends are common in hospitality. Handover quality is required.

Accommodation & logistics

Depending on the project, accommodation/commute arrangements may be organized in advance. Conditions (if offered) are confirmed during the onboarding step, not guessed from templates.

General operational information, not legal advice. Eligibility depends on nationality, documents, role profile, and authority requirements.

Fast, structured application

1. Create/Upload your CV: mavial.pl/en/cv.html
2. Send your profile via the contact page: mavial.pl/kontakt.html
3. We screen fit, verify documentation, and contact you if your profile matches active demand.

Why hotels request this profile

Hotel partners typically request receptionists when occupancy rises or when the property expands its international guest flow. The reception desk becomes the control point: guest experience, booking accuracy, and payment discipline are all concentrated here. That is why a “calm + precise” profile often wins over a “fast but messy” profile.

Questions candidates ask most often

FAQ is informational and does not constitute legal advice.