MaViAl UK vacancies for non-UK candidates

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Updated: 2026-01-01

IT Support Technician jobs in the United Kingdom

Helpdesk triage, Windows/M365 support, and clear user communication.

IT & Office Entry/Mid Medium sponsorship likelihood (indicative) Service Desk / Desktop Support
CV required: candidates without a CV are not considered.
Work eligibility: non-UK candidates must have the right to work in the UK, or apply only to roles where sponsorship is actually offered by the employer.
Note: many entry-to-mid IT support roles do not reach standard Skilled Worker salary thresholds, so sponsorship is not guaranteed.
Typical pay (brutto) £22.4k–£32.2k gross/year (common market band)
Hourly equivalent ≈ £11.50–£16.50/hour (at 37.5h/week, indicative)
Where you can earn more London & regulated sectors, on-call/shift patterns, specialised stacks
Salary figures on this page are guidance for typical UK market ranges; exact pay depends on employer, region, shift allowances and experience.
Variant engine active (stable by URL): data-variant

What you will do (typical scope)

  • Handle incoming tickets: triage, prioritise, and resolve within SLA targets (incidents/requests).
  • Support Windows devices: onboarding builds, imaging, peripherals, printers, and baseline troubleshooting.
  • Assist with Microsoft 365: account access, mailbox basics, Teams issues, and common authentication problems.
  • Perform user lifecycle tasks: onboarding/offboarding checklists, access changes, and asset handovers.
  • Maintain clear documentation: write short fixes, update knowledge base notes, and record actions taken.

Technical expectations (UK hiring reality)

  • Operating systems: Windows 10/11 troubleshooting; basic macOS familiarity is a plus.
  • Identity: Active Directory user/group management; password resets; permissions hygiene.
  • M365: Teams, SharePoint basics, Exchange Online fundamentals; MFA awareness.
  • Networking: DNS/DHCP, TCP/IP basics, Wi-Fi issues, VPN diagnostics, simple switch-port checks.
  • Tools: ticketing systems (ServiceNow/Jira/Freshservice equivalents), remote support, asset tracking.

What employers value (beyond tech)

  • Structured troubleshooting: reproduce → isolate → test → document.
  • User experience: explain clearly, set expectations, close tickets properly.
  • Ownership: escalate with good notes, follow through, and confirm resolution.
  • Security mindset: verify identity, follow access rules, report suspicious activity.
  • Reliability: punctuality for shift cover, consistent ticket hygiene, predictable outcomes.

Short candidate portrait (the profile UK teams shortlist)

  • You can explain technical steps in plain English without sounding unsure.
  • You handle repetitive tickets fast, but do not “guess” when risk is high.
  • You document actions clearly (another technician can pick up your ticket and continue).
  • You can prioritise: business-critical incident first, routine requests second.
  • You are comfortable learning: new tooling, device policies, and internal procedures.

A realistic day on the desk

Expect a mix: access issues (MFA/password), device setup, Teams problems, printers, and "it worked yesterday" tickets. The difference between average and excellent is documentation and calm prioritisation.

  • First 60 minutes: urgent incidents triage, check monitoring alerts, review overnight handover.
  • Midday: user onboarding tasks, device provisioning, ticket backlog clean-up.
  • Late shift: follow-ups, escalations, knowledge base updates, asset reconciliation.
Next step: Submit your CV via the CV page. MaViAl will screen your profile against current UK demand and client requirements in IT support/service desk.
Go to CV page (Required) Browse more IT & Office roles

UK contract & pay basics (practical)

  • Pay format: gross (brutto) salary; deductions typically include PAYE tax and National Insurance.
  • Pay frequency: commonly monthly in office roles; some employers pay weekly.
  • Proof of earnings: payslips are standard; keep them for renting and banking checks.
  • Overtime/on-call: some environments offer paid on-call or shift allowance; confirm before accepting.

Working time & rest (what to expect)

  • Typical week: 37.5–40 hours is common for IT support; shift patterns may apply.
  • 48-hour rule: UK law limits average weekly hours unless you opt out in writing.
  • Breaks: roles often include a lunch break; exact policies vary by employer/site.
  • Hybrid/on-site: many entry support roles are on-site due to device handling and walk-up support.

Holiday & time off

  • Statutory holiday: 5.6 weeks paid leave per year (28 days for a 5-day week) minimum.
  • Bank holidays: treatment varies; some employers include them in the 28 days.
  • Booking rules: notice periods and blackout dates may apply during peak operations.
  • Sick absence: policies differ; check contract and site handbook.

How to look credible to UK hiring teams (CV checklist)

  • List your ticketing exposure: incidents/requests, SLAs, knowledge base contribution.
  • Show M365 + Windows keywords naturally: Teams, Exchange basics, AD, MFA.
  • Highlight device handling: imaging, Intune basics, asset tagging, onboarding kits.
  • Quantify impact: average tickets/day, first-time-fix rate, rollout size, or device counts.
  • Add 1–2 short case studies: “VPN can’t connect” or “Teams audio issues” with steps taken.
  • Include soft-skill proof: customer-facing support, de-escalation, stakeholder communication.
  • If you have them, add certs: CompTIA A+/Network+, Microsoft fundamentals, ITIL awareness.
  • Keep it readable: clean formatting, no walls of text, consistent job titles and dates.

FAQ (IT Support Technician in the UK)

Is this role more “helpdesk” or “desktop support” in the UK?
Many UK employers combine both: service desk tickets plus hands-on device support (especially for on-site teams). Pure helpdesk exists, but entry roles often involve equipment setup and walk-ups.
Which skills move you from entry pay to higher pay faster?
Endpoint management (Intune), deeper Microsoft 365 administration, scripting for automation, and stronger networking fundamentals. On-call readiness and regulated environments can also raise pay.
What is the most common reason candidates fail interviews?
Vague troubleshooting. UK hiring teams usually want a step-by-step method: what you checked first, how you isolated the cause, and how you documented the fix for repeatability.
Can non-UK candidates apply?
You can apply if you have the right to work in the UK, or if the employer explicitly offers sponsorship. In practice, many entry-to-mid support roles do not qualify for sponsorship, so right-to-work status is important.

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