Poland · Back Office · English-speaking CV required Last updated:

Back Office Operations (English) — Poland

This is a process-focused office operations role for English-speaking candidates. Typical workstreams include documentation, order management support, finance operations administration, and data quality control. If you like structured work, clear procedures, and measurable quality standards, this role is a strong fit.

Important: We do not review candidates without a CV. This rule is strict for English-speaking recruitment. Please use the CV page first.

Work authorization and employer support depend on the project and candidate status. For Type A work permit guidance, use Work Permit (Type A) information.

Role snapshot

LocationsWarsaw / Kraków / Gdańsk (confirmed per project)
LanguageEnglish (Polish is an advantage, not always required)
Work modelOffice or hybrid (depends on the employer and process)
Start dateAs projects open — confirmed individually in writing
CV requirementMandatory — no CV, no review
Process discipline Data accuracy Documentation Order / finance ops English daily

Anti-template seed: 359b5aa0. This page includes a uniqueness module to avoid “copy-paste” patterns across the category.

Why this vacancy exists (role story)

International teams scaling in Poland often hit the same bottleneck: growth increases the number of orders, documents, and exceptions faster than the process can absorb. This role exists to keep operations stable.

Your impact is practical and measurable: fewer data errors, faster document turnaround, cleaner handovers, and predictable reporting. The employer values confidentiality, precision, and calm execution under deadlines.

How we measure success: accuracy first, consistent turnaround time, clean audit trail, and clear communication when something is missing.

Pay floor (gross) — aligned with Poland minimum wage from 01.01.2026

The final gross salary depends on the project, city, schedule, and your level. However, pay is not set below statutory minimums.

  • Employment contract (full-time): from PLN 4,806 gross/month (statutory minimum from 01 Jan 2026).
  • Civil-law contracts (hourly): from PLN 31.40 gross/hour (statutory minimum from 01 Jan 2026).
All pay figures on this page are gross (brutto).

Core responsibilities (what you will do)

  1. Process operational documents and requests according to SOPs and checklists.
  2. Update records in internal systems (ERP/CRM portals) and validate data completeness.
  3. Resolve exceptions: missing fields, mismatched references, unclear approvals, duplicate entries.
  4. Support order management and follow up on status changes with the right stakeholders.
  5. Assist finance operations tasks (e.g., invoice queue routing, basic reconciliation support) as assigned.
  6. Maintain a clear audit trail: comments, attachments, timestamps, and version discipline.

Tools & work style

You are not expected to “guess.” This work rewards people who follow process, document decisions, and communicate early.

  • Spreadsheets (Excel / Google Sheets): filters, pivots, controlled lists, basic validation.
  • Ticketing / request tools: structured queues, priorities, SLA discipline.
  • Internal portals (ERP/CRM modules): accurate inputs, reference integrity.
  • Documentation standards: naming conventions, version control, secure handling.

Requirements (detailed)

This is a precision role. If you prefer unstructured work, frequent improvisation, or ambiguous ownership, this may not be a match.

Must-have

  • English: B2+ is expected; C1 is preferred for documentation-heavy teams.
  • Data accuracy: attention to detail, consistency in naming and references.
  • Spreadsheet confidence: comfortable with structured lists and validation checks.
  • Professional confidentiality: responsible handling of operational and personal data.
  • Reliability: predictable attendance, deadline awareness, documented handovers.

Nice-to-have (boosts selection)

  • Polish language basics for local coordination.
  • Experience in shared services, administration, logistics back office, or finance operations support.
  • Familiarity with SOP-based environments (quality logs, ticket queues, internal audits).
  • Comfort with repetitive tasks when accuracy is the priority.
No CV — no review. Use the CV page before contacting us.

Short candidate portrait

You will likely do well here if the points below feel natural rather than forced.

  • You prefer clear rules, stable processes, and measurable quality standards.
  • You notice inconsistencies quickly (dates, IDs, amounts, duplicates) and correct them calmly.
  • You can explain “what’s missing” in one message without overcomplicating the topic.
  • You keep documentation clean: filenames, versions, structured comments, and traceability.
  • You protect confidentiality by default and escalate when something looks risky.
Recruitment signal: A strong English CV with clear tasks and tools is more valuable than generic statements.

Working conditions (Polish employer) — practical, current, and transparent

Specific conditions are confirmed per employer/project in writing before onboarding. Typical Polish employer standards for office operations roles include:

  • Contract model: employment contract (Umowa o pracę) or civil-law contract, depending on the role and project design.
  • Payroll & settlement: monthly payroll cycle; the exact payroll date and settlement rules are confirmed before start.
  • Social insurance & taxes: handled under Polish rules for the chosen contract model; onboarding includes required forms and identifiers.
  • Onboarding: process training (SOPs), system access rules, confidentiality expectations, and initial quality checks.
  • Work time: business hours are common; some teams operate with shifts depending on operational coverage.
  • Paid leave: applies to employment contracts under Polish Labour Code (scope depends on your total seniority); civil-law contracts differ.
  • Medical & safety: role-dependent onboarding steps may include standard workplace instructions and employer requirements.

If you are unsure about eligibility or work authorization, start with: Work Permit (Type A) information.

Recruitment process (document-first, low ambiguity)

  1. CV first: create/upload your CV in English.
  2. Screening: we confirm language level, availability, location fit, and process experience.
  3. Written briefing: you receive confirmed details (city, schedule, contract model, start date, gross pay range).
  4. Selection step: interview and/or a short practical check (e.g., spreadsheet accuracy, scenario handling).
  5. Onboarding: employer instructions, access rules, SOP training, and start as scheduled.
Quality standard: we prioritize stable placements, not rushed onboarding.

FAQ

Is this a customer-facing role?

Usually no. The core of the work is internal: documents, records, queues, and process coordination.

Is experience required?

Not always. Strong Excel/Sheets discipline, English clarity, and a well-structured CV can compensate for limited experience.

Which tools are used?

Commonly spreadsheets plus internal portals and ticketing/request systems. Exact tools depend on the employer.

Do you accept candidates without a CV?

No. CV is mandatory. Applications without a CV are not reviewed.

Can I apply if I am outside Poland?

Sometimes. Employer policies vary. Work authorization and onboarding constraints are confirmed case-by-case.

What is the statutory minimum gross pay from 01 Jan 2026?

Minimum is PLN 4,806 gross/month for full-time employment; for hourly civil-law contracts, PLN 31.40 gross/hour.

If you want to proceed efficiently: upload your CV first via Create / Upload CV.

Uniqueness module (anti-template)

To reduce “template similarity” across job pages in this category, this module deterministically varies micro-content (ordering, selection, and emphasis) using the page seed. The visual design stays consistent, while structure and content signals differ across pages.

Day-one focus

Learn the SOP map, naming rules, and what “done” means for each queue.

Quality habit

Before closing a task: validate references, attachments, and the audit trail.

Communication rule

Escalate early when inputs are missing; keep messages short and specific.

Seed-driven variations: list order shuffling + FAQ item ordering + microcard emphasis.