Website and service terms

§ 1. General provisions and Service Provider details

1. These terms (the "Terms") set out the rules for using the website available at mavial.pl (the "Website"), the rules for providing services by electronic means, and the rules for concluding and performing contracts for the sale of the Book in PDF version (digital content) and in printed version.
2. These Terms are the terms referred to in Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
3. Contacting the Service Provider:
   1. email: Contact MaViAl (general matters, orders), Contact MaViAl (legal matters, complaints, data protection),
   2. phone: Contact MaViAl (charged according to the User's operator tariff),
   3. WhatsApp, Telegram and Viber messengers — available via links on the Website,
4. These Terms are made available free of charge on the Website in a way that allows them to be downloaded, stored and printed.

§ 2. Definitions

The terms used in these Terms mean:

1. User — any person using the Website.
2. Consumer — a natural person performing a legal transaction with the Service Provider not directly related to their business or professional activity (Article 22¹ of the Polish Civil Code).
3. Entrepreneur with consumer rights — a natural person concluding a contract directly related to their business activity, where the content of the contract shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity as disclosed under the CEIDG regulations (Article 38a of the Consumer Rights Act, Article 385⁵ of the Civil Code).
4. Client — a User who places an order for the Book or concludes another contract with the Service Provider.
5. Book — the publication "Польша: подготовка к Карте Поляка и сталому побыту" (in Russian, 411 pages), offered on the Website in two variants:
   1. PDF Version — a PDF file constituting digital content within the meaning of the Consumer Rights Act, supplied via a download link, without a tangible medium,
   2. Printed Version — a printed copy in A4 format (a movable item) sold together with the PDF Version.
6. Electronic Services — services provided by the Service Provider by electronic means through the Website, described in § 4.
7. Contact Form — a form on the Website enabling a message to be sent to the Service Provider, if made available on a given page.
8. Consumer Rights Act — the Polish Act of 30 May 2014 on Consumer Rights.
9. Durable medium — a material or tool enabling information to be stored in a way that allows access to it in the future and its reproduction in unchanged form (e.g. an email message, a PDF file).
10. Working day — a day from Monday to Friday, excluding public holidays in Poland.

§ 3. Nature of the Website and scope of the Terms

1. The Website is informational in nature. It presents the Service Provider's activities, in particular: software development, BIM software for Revit and Tekla, residence and document matters (residence card, PESEL, Trusted Profile, driving licence exchange, sworn translations and other document matters), as well as websites and digital assets offered for sale.
2. Through the Website the User may:
   1. browse informational content,
   2. contact the Service Provider (email, phone, WhatsApp, Telegram, Viber, Contact Form — if available),
   3. order the Book.
3. Content published on the Website, including service descriptions and indicative prices, does not constitute an offer within the meaning of Article 66 of the Civil Code but an invitation to conclude a contract (Article 71 of the Civil Code), unless expressly stated otherwise. The contract of sale of the Book is concluded as set out in § 6.
4. Services provided outside the Website (software development, BIM software for Revit and Tekla, handling residence and document matters, sale of websites) are performed under separate contracts concluded individually, which specify the scope, price, deadlines and other terms. In the event of conflict, the provisions of such a contract take precedence over these Terms. The rules for these services are described for information in § 10.

§ 4. Services provided by electronic means

1. The Service Provider provides the following Electronic Services free of charge:
   1. making the Website content available — the contract is concluded when the User enters the Website and terminates when the User leaves it,
   2. Contact Form (if available) — the contract is concluded when the User starts filling in the form and terminates when the message is sent or the User stops filling in the form,
   3. consent management tool (privacy and cookie settings) — enables consents to be given, refused and withdrawn; provided for the duration of use of the Website.
2. The paid service related to the Website is the sale of the Book under the rules set out in § 6–§ 9.
3. The User may stop using the free Electronic Services at any time by leaving the Website or not sending the form. The Service Provider may discontinue the Electronic Services or change their scope, subject to rights acquired by Clients.

§ 5. Technical requirements and rules for using the Website

1. To use the Website, the following are required:
   1. a device with Internet access (computer, tablet or smartphone),
   2. an up-to-date web browser (e.g. Chrome, Firefox, Safari, Edge) with JavaScript enabled,
   3. for email contact and ordering the Book — an active email account,
   4. for using the PDF Version — software capable of reading PDF files (e.g. a free PDF reader built into the browser or operating system),
   5. for contact via messenger — the WhatsApp, Telegram or Viber application installed.
2. Disabling cookies may limit some Website functions; it does not prevent browsing content.
3. Particular risks associated with using services provided by electronic means include malware, phishing attempts and unauthorised access to data. The User should use up-to-date antivirus software and device security. The Service Provider never sends messages asking for passwords or payment card details. The bank account number for paying for the Book is given only in the order confirmation email sent from an address in the mavial.pl domain.
4. The User must use the Website in accordance with the law, these Terms and good practice.
5. In particular, it is prohibited to:
   1. provide unlawful content (Article 8(3) of the Act on Providing Services by Electronic Means), including content infringing personal rights or intellectual property rights of third parties, offensive content, or content inciting hatred or violence,
   2. send spam, unsolicited commercial information or fraudulent messages,
   3. impersonate other persons or provide false data,
   4. send malware, attempt unauthorised access to systems or data, circumvent security measures or disrupt the operation of the Website,
   5. automatically download Website content (scraping) in a way that disrupts its availability or infringes the Service Provider's rights,
   6. send personal data of third parties without a legal basis, or send special categories of data unless they are necessary in the given matter.
6. The Service Provider may refuse to reply to a message or block contact through a given channel in the event of a breach of section 5.

§ 6. Ordering the Book and concluding the contract

1. Information about the Book, including its main characteristics, price and method of delivery, is presented on the Website on the page dedicated to the Book.
2. Book prices are given in Polish zloty (PLN) and are gross prices:
   1. PDF Version — PLN 149,
   2. Printed Version (A4 format) together with the PDF Version — PLN 273.
3. No additional fees are charged for supplying the PDF Version. If shipping the Printed Version involves a delivery cost, the Service Provider informs the Client of the amount before confirming the order; this cost is stated in the order confirmation. The price does not include the Client's Internet access costs.
4. Orders are placed by email sent to Contact MaViAl or by a message sent via WhatsApp, Telegram or Viber. The order should include: the Client's first name and surname, the email address to which the PDF Version and the order confirmation are to be sent, the chosen variant of the Book and — for the Printed Version — also the delivery address and a phone number for delivery contact. A Client requesting an invoice provides invoicing data.
5. The order requires the Client to make the following statements in the order email (or, if the order was placed via messenger, in an email reply to the order summary sent by the Service Provider):
   1. that the Client has read and accepts these Terms,
   2. that the Client knows that placing the order involves an obligation to pay,
   3. that the Client gives express consent to the supply of the PDF Version before the withdrawal period expires and acknowledges that upon supply of the PDF Version they lose the right to withdraw from the contract with respect to the PDF Version (Article 38(1)(13) of the Consumer Rights Act).
6. Example wording of the statement referred to in section 5(c): "I consent to the supply of the book in PDF version before the withdrawal period expires and I acknowledge that upon its supply I lose the right to withdraw from the contract in that respect." Without the statements referred to in section 5, the order is not accepted.
7. The contract of sale of the Book is concluded when the Service Provider sends to the Client's email address a message confirming acceptance of the order. That message contains in particular: the Book variant, the gross price, any delivery cost, the bank account number, the transfer title and the payment deadline, as well as these Terms (as a PDF attachment or link) and confirmation of the Client's statements referred to in section 5.
8. The message referred to in section 7 constitutes confirmation of the contract on a durable medium, including confirmation of the Consumer's consent and acknowledgement of the loss of the right of withdrawal (Article 21(1) and (2) of the Consumer Rights Act).
9. The contract is concluded in Polish. The Russian and English versions of these Terms are translations provided for Clients' convenience (see § 16(4)).

§ 7. Payment and delivery of the Book

1. The Book is sold on a prepayment basis — delivery takes place after the payment is credited to the Service Provider's bank account.
2. Payment is made by bank transfer to the Service Provider's account given in the order confirmation email. The Service Provider does not use an external payment operator.
3. The Client should pay within 7 days of receiving the order confirmation. If this deadline passes without payment, the order is cancelled and the contract expires; the Service Provider informs the Client of this by email.
4. The PDF Version is supplied electronically — by sending a link to download the file to the email address provided by the Client — within 2 working days of the payment being credited. This also applies to the PDF Version included with the Printed Version.
5. The download link is valid for 7 days from being sent. If the Client did not download the file within that time, the Service Provider will send a new link free of charge at the Client's request.
6. The PDF Version is supplied when the Client is given access to the link enabling the file to be downloaded.
7. The Printed Version is shipped to the delivery address provided by the Client or — if agreed — handed over at the Service Provider's office in Wrocław, within the time stated in the order confirmation, but no later than 30 days after the payment is credited.
8. Invoices are issued at the Client's request, made in the order or within the time limit provided for in the VAT Act. Invoices are issued in accordance with applicable law, including — to the extent applicable — using the National e-Invoicing System (KSeF), and are made available to the Client electronically.
9. The Client receives a non-exclusive, non-transferable licence to use the PDF Version solely for their own personal use (for a Consumer) or internal use (for a business), without the right to reproduce it for distribution, share it with third parties, publish it online, resell it or modify it, subject to the provisions on permitted use. The file is not watermarked; this does not change the scope of the licence granted.

§ 8. Consumer rights — withdrawal from the contract

1. A Consumer who has concluded a distance contract may, as a rule, withdraw from it without giving any reason within 14 days. That period runs:
   1. for the PDF Version — from the day the contract is concluded,
   2. for the Printed Version — from the day the Consumer, or a third party indicated by them other than the carrier, takes possession of the copy.
2. The withdrawal statement may be sent by email to Contact MaViAl or in writing to the Service Provider's address, including using the model form set out in Annex 2 to the Consumer Rights Act (model — Annex 1 to these Terms). To meet the deadline, it is sufficient to send the statement before it expires.
3. Exception for the PDF Version: under Article 38(1)(13) of the Consumer Rights Act, the right of withdrawal does not apply to a contract for the supply of digital content not supplied on a tangible medium if performance began with the Consumer's express and prior consent before the withdrawal period expired and after the Service Provider informed the Consumer of the loss of the right of withdrawal, and the Service Provider has provided the Consumer with the confirmation referred to in Article 21(1) of the Consumer Rights Act. Because the order requires the statement referred to in § 6(5)(c), upon supply of the PDF Version the Consumer loses the right to withdraw from the contract with respect to the PDF Version.
4. Printed Version: the right of withdrawal with respect to the printed copy is retained. In the event of withdrawal, the Consumer returns the copy to the Service Provider's address without delay and no later than 14 days from the day of withdrawal; the direct cost of return is borne by the Consumer. The Consumer is liable for any diminished value of the copy resulting from handling it beyond what is necessary to establish its nature and characteristics.
5. If, at the time of withdrawal, the PDF Version has already been supplied in accordance with section 3, the Service Provider refunds the difference between the price of the Printed Version with the PDF Version and the price of the PDF Version (i.e. PLN 124) and the cost of delivering the copy (up to the cheapest ordinary delivery method offered by the Service Provider). If the PDF Version has not yet been supplied, the Service Provider refunds all payments made.
6. The Service Provider makes refunds without delay and no later than 14 days from receiving the withdrawal statement, by transfer to the account from which payment was made, unless the Consumer has agreed to another refund method involving no costs for them. For the Printed Version, the Service Provider may withhold the refund until it receives the copy back or the Consumer provides proof of having sent it back, whichever occurs first.
7. The provisions of this paragraph apply accordingly to an Entrepreneur with consumer rights.

§ 9. Complaints

1. The Service Provider is liable for the conformity of the Book with the contract — for the PDF Version under the rules set out in Chapter 5b, and for the Printed Version under the rules set out in Chapter 5a of the Consumer Rights Act (in relation to Consumers and Entrepreneurs with consumer rights).
2. If the Book does not conform to the contract (e.g. a damaged or incomplete file, inability to open the file, a defective or damaged printed copy, content not matching the description), the Consumer may demand that it be brought into conformity (e.g. by re-sending a correct file or replacing the copy) and, in the cases specified in the Act, make a statement on price reduction or withdrawal from the contract (withdrawal is not available if the lack of conformity is immaterial).
3. Complaints concerning the Book, the Electronic Services or the operation of the Website may be submitted:
   1. by email to Contact MaViAl or Contact MaViAl,
4. A complaint should include: first name and surname (or company name), email or other correspondence address, a description of the problem, the date it occurred and the Client's request. The Service Provider may ask for additional information needed to handle the complaint if it does not follow from its content. The absence of such information does not result in the complaint being rejected.
5. The Service Provider considers and replies to the complaint within 14 days of receiving it, in the way it was submitted or in another way indicated by the Client. If the Service Provider does not reply to a Consumer's complaint within that time, it is deemed to have accepted it (Article 7a of the Consumer Rights Act).
6. Complaints concerning services provided under separate contracts (§ 3(4)) are handled in accordance with those contracts and, in matters not regulated there, in accordance with this paragraph.
7. In relation to Clients who are neither Consumers nor Entrepreneurs with consumer rights, the Service Provider's liability under the statutory warranty (rękojmia) is excluded to the extent permitted by law (Article 558 § 1 of the Civil Code).

§ 10. Services provided under separate contracts (information)

1. Software: development work is carried out on the basis of an agreed offer, technical specification, acceptance criteria, schedule, price, licence or copyright transfer terms, support scope and — where necessary — a data processing agreement. Indicative prices published on the Website are for planning only and do not constitute a final quote.
2. Residence and document matters: information published on the Website about residence cards and other documents is general in nature and does not guarantee any particular administrative or court decision. Decisions in official matters are made independently by the competent authorities. The cost of services for which no price is published is determined individually after analysing the Client's situation, before work begins.
3. BIM: the binding scope, input data, standards, tolerances, formats, stages, acceptance and price are set out in the given order.
4. Websites offered for sale: the amounts shown are asking prices for the identified domain and the website's asset package; they are not a valuation or an assurance of traffic, revenue, profitability or future results. The final scope of assets, warranties, payment, any escrow, tax matters and the transfer process are set out in a written agreement.

§ 11. Liability

1. Content published on the Website is for information only and general in nature. It does not constitute legal, tax or other professional advice and cannot replace an individual consultation with a qualified specialist (e.g. an advocate, legal adviser or tax adviser) where one is required. The Service Provider makes efforts to keep the information current and accurate, but laws and authorities' practice may change. The current legal position and the competent authority's requirements should always be verified.
2. The Book is educational material to help prepare for the procedure of obtaining the Karta Polaka (Pole's Card) and a permanent residence permit in Poland. It does not constitute legal advice or a guarantee of any particular result (e.g. a positive outcome of an interview or obtaining a decision).
3. The Service Provider is not liable for:
   1. interruptions in the operation of the Website resulting from technical reasons, maintenance work or force majeure — the Service Provider makes efforts to keep them as short as possible,
   2. the operation, availability and content of third-party websites and services linked from the Website (social media, messengers, Google Maps),
   3. the consequences of the User providing false or incomplete data, including an incorrect email address or delivery address preventing delivery of the Book,
   4. the consequences of using the Website contrary to these Terms or the law.
4. In relation to Clients who are neither Consumers nor Entrepreneurs with consumer rights, the Service Provider's liability is limited to actual loss and to the amount of the price paid for the given service, excluding lost profits — except for damage caused intentionally.
5. Nothing in these Terms excludes or limits the Service Provider's liability towards Consumers and Entrepreneurs with consumer rights to the extent that this is not permitted under mandatory provisions of law.

§ 12. Intellectual property

1. The Website and its elements — in particular texts, graphics, layout and graphic design, code, databases, marks and logos, as well as the Book — are subject to intellectual property rights of the Service Provider or entities that have licensed them to it, and are protected in particular under the Polish Act of 4 February 1994 on Copyright and Related Rights.
2. Using the Website does not grant any licence beyond ordinary browsing of its content for its intended purpose. Copying, distributing or using Website content for commercial purposes without the Service Provider's consent is prohibited, subject to the provisions on permitted use.
3. The rules for using the PDF Version are set out in § 7(9).

§ 13. Personal data and cookies

1. The controller of Users' personal data is the Service Provider. The rules for processing personal data are set out in the Privacy Policy, and the rules for using cookies in the Cookie Policy.

§ 14. Out-of-court complaint and redress procedures

1. The Service Provider does not consent to participate in out-of-court consumer dispute resolution before entities authorised under the Polish Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes.
2. Regardless of this, a Consumer may obtain free assistance from a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federacja Konsumentów), and may also contact the Voivodeship Inspectorate of Trade Inspection.
3. Detailed information on consumer rights and available forms of assistance is available on the website of the Office of Competition and Consumer Protection (UOKiK): www.uokik.gov.pl, and on the websites of the voivodeship inspectorates of Trade Inspection.
4. The EU online dispute resolution platform (ODR platform) ceased to operate in 2025 following the repeal of Regulation (EU) No 524/2013. A Consumer from another EU Member State may obtain assistance from the European Consumer Centre (www.konsument.gov.pl).

§ 15. Changes to the Terms

1. The Service Provider may amend these Terms for important reasons, in particular: changes in the law, changes in the scope or manner of providing services, changes in the Service Provider's details, or the need to ensure the security of the Website.
2. Amended Terms are published on the Website at least 14 days before they take effect.
3. Contracts concluded before the amendments take effect (including Book orders confirmed before that date) are governed by the Terms in the version in force when the contract was concluded. Amendments to the Terms do not change separately concluded and signed contracts.

§ 16. Final provisions

1. These Terms are governed by Polish law. The choice of Polish law does not deprive the Consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence (Article 6(2) of the Rome I Regulation).
2. Disputes with Consumers are resolved by the courts competent under the Polish Code of Civil Procedure. Disputes with Clients who are neither Consumers nor Entrepreneurs with consumer rights are resolved by the court competent for the Service Provider's registered office.
3. In matters not regulated by these Terms, the provisions of the Civil Code, the Consumer Rights Act, the Act on Providing Services by Electronic Means and other applicable provisions of Polish law apply.
4. These Terms are also made available in Russian and English, which are translations. In the event of any discrepancy, the Polish version prevails.
5. These Terms take effect on 8 October 2026.

Annex 1 — Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

MaViAl Sp. z o.o. — company details and contact information.

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods(*) / contract for the supply of the following digital content(*): …………………………………

Date of conclusion of the contract(*) / receipt(*): ……………………

Name of consumer(s): ……………………

Address of consumer(s): ……………………

Signature of consumer(s) (only if this form is sent on paper): ……………………

Date: ……………………

(*) Delete as appropriate.

Note: the right of withdrawal does not apply to the PDF Version if it was supplied with the Consumer's express consent before the withdrawal period expired, after the Consumer was informed of the loss of that right (§ 8(3) of the Terms). The right of withdrawal with respect to the Printed Version is retained (§ 8(4)–(6) of the Terms).