Returns Processing Associate in the Netherlands (Warehouse Returns)

Snapshot: pay, shifts, and what the job really is

• Work focus: returns intake, condition checks, correct routing (restock / rework / disposal).
• Gross hourly pay (indicative): €14.75–€18.50 (brutto). Shift/overtime allowances may apply by site.
• Environment: modern logistics sites (e-commerce, consumer goods, technical parts).
• Tools: handheld scanner, labels, basic packing materials; WMS screens and return codes.

Hiring story (why returns teams hire)

Returns are not “just checking boxes”. Warehouses need people who can make consistent decisions fast: identify missing parts, spot damage, record the right return reason, and route items correctly so inventory stays clean. A careful returns associate protects stock accuracy and customer refunds—two things Dutch sites track closely.

If you enjoy structured work with clear rules (and you can stay focused on repetitive checks), this role is often a strong fit.

What you do on the floor

Returns intake & triage

• Open parcels safely, confirm item identity (SKU/serial), and match with return paperwork/label.
• Sort items by route: restock, rework/refurb, quarantine, or disposal (site rules apply).

Quality grading & documentation

• Check completeness (accessories/manuals), visible damage, and signs of use.
• Assign a condition grade and record return reason codes in the system (WMS/returns portal).

Repack, relabel, rework

• Repack to standard (correct box, void fill, seals) and print/apply labels where required.
• Perform simple rework steps when allowed (e.g., cleaning, accessory matching) under instructions.

Depending on the site, you may also support picking/packing during peaks or help on a sortation line.

Requirements (must-have)

• Reliability on shifts: day/late/night patterns can rotate by project.
• Attention to detail: correct grading and clean documentation prevent inventory loss.
• Basic English: enough for safety briefings, instructions, and team communication.
• Physical readiness: standing/walking, handling parcels within site limits.
• CV in English is required for review and selection.

Nice-to-have skills (helps you grow faster)

Some sites may require additional screening (e.g., VOG) for certain product categories; this is confirmed before onboarding.

Candidate portrait

You are a good fit if you…

• can stay focused on repetitive checks without rushing accuracy
• feel comfortable following step-by-step rules and condition standards
• use scanners carefully and keep records clean
• work neatly (repacking, labeling, routing)
• communicate calmly in a team environment
• can handle shift work when the site requires it

This role is not for you if you…

• dislike routine and structured workflows
• often skip documentation “to be faster”
• prefer fully independent work with no process checks
• cannot work on your feet for most of the shift

Working conditions in the Netherlands (typical)

• Schedule: varies by site (day/late/night; sometimes weekends during peak).
• Overtime: may occur in peak periods; compensation follows site/CAO rules.
• Safety & PPE: safety shoes and basic PPE are commonly required; site induction is standard.
• Tools: scanners, labels, packing materials provided on-site.
• Travel/accommodation: depends on the project model; details are confirmed during screening.
• Deductions: if applicable (e.g., accommodation/transport), they are communicated in advance in general terms and documented by the employer.
• Probation / trial period: depends on contract terms and project policies.

The Netherlands typically applies holiday allowance accrual (vakantiegeld) under applicable rules; the exact setup depends on the assignment.

Documents & process (non-EU candidates)

• Passport (valid) and identity documents required for onboarding checks.
• CV (English preferred) + certificates/proof of experience if available.
• Work authorization: requirements depend on employer, assignment type, and your profile; confirmed after screening.
• Compliance checks: some projects may request additional checks (e.g., site clearance / certificate of conduct), depending on client rules.

Questions: use the contact page (internal): https://mavial.pl/kontakt.html.

FAQ (returns processing in NL warehouses)